A: Once your order is shipped, you will receive a tracking number by email or WhatsApp. You can use this number to check the delivery status with our courier partner.
A: We accept online banking (FPX), major credit/debit cards, and popular e-wallets. Installment options may be available for selected payment methods.
A: At present, we only deliver within Malaysia. Expansion to international shipping is being reviewed and will be announced once available.
A: Delivery is typically 3–5 working days for Peninsular Malaysia and 5–7 working days for Sabah & Sarawak.
A: Please reach out to Customer Service immediately, and we’ll guide you through an exchange at no extra cost.
A:
📧 Email: tritoni@shanmes.com.my
📱 WhatsApp: 018-9080432
🕘 Monday to Friday, 9:00 AM – 6:00 PM (excluding Public Holidays)
A: Once an order is placed, it is confirmed in our system within 12 hours. After this period, cancellations are no longer possible. The only exceptions are if an item is out of stock or if Tritoni is unable to fulfill your order.
A: If an item becomes unavailable or cannot be delivered, our team will notify you. A full refund will then be issued through your original payment method.
A: We do not offer cash refunds for returns made due to change of mind. Instead, you may exchange the product for another item of equal or higher value, with any price difference to be topped up.
A: Yes, you can request an exchange within 7 days of receiving your parcel, as long as the item is unworn, unwashed, unaltered, and returned with its original packaging and tags intact.
A: Please contact Tritoni Customer Service first at tritoni@shanmes.com.my or WhatsApp 018-9080432. Only approved returns will be accepted, and parcels sent without prior approval cannot be processed.
A: Return courier fees are the customer’s responsibility. The current rate is RM10 for Peninsular Malaysia and RM24 for Sabah & Sarawak.
A: Once we receive your returned item, exchanges are normally processed within 7 working days, depending on stock availability.
A: Yes. For hygiene purposes, undergarments, swimwear, and bodywear are strictly non-exchangeable and damage or defective.
A: Notify us within 7 days of receiving your order and include proof of purchase. The defective item must be returned before a replacement can be arranged.
A: Kindly return your parcel, along with the completed Returns Form, to:
No. 7, Jalan Casa Residensi
Pusat Perniagaan Casa Residensi
14000 Bukit Mertajam
Penang, Malaysia
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A: Only one promo code or voucher can be applied per order. If more than one promotion is available, you may choose the one that gives you the best value.