Privacy Policy

1. About this Policy

• At Tritoni Entre, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) in Malaysia.
• “Personal Data” refers to any information that can identify you, directly or indirectly — such as your name, address, contact number, email, payment details, and any other information related to your dealings with Tritoni.

2. Collection of Personal Data

The personal data we collect depends on how you interact with us. We only collect information that is necessary for business purposes and to provide you with our products and services.

We may collect your data:

• When you place an order on www.tritoni.my or at our events.
• When you register an account or sign up for promotions, loyalty programs, or newsletters.
• When you contact our Customer Service team via email, WhatsApp, or telephone.
• When you request returns, exchanges, or refunds.
• When you participate in surveys, promotions, lucky draws, contests, or campaigns.
• If you apply for employment with us, during recruitment or assessment processes.
• We may also receive your data from third parties such as delivery partners, payment providers, or regulatory bodies when required.

3. Your Consent

By providing your personal data, you agree that Tritoni may collect, process, and use your information in line with this Privacy Policy and the PDPA.

4. Purpose of Collecting and Processing Personal Data

We use your personal data for purposes including but not limited to:

• Processing and fulfilling your orders.
• Responding to inquiries, feedback, or complaints.
• Verifying your identity and processing secure payments.
• Managing customer relationships and membership programs.
• Providing updates on promotions, offers, and new arrivals (if you opt in).
• Conducting surveys, research, and internal analysis to improve services.
• Managing risks, security, and compliance with legal obligations.
• Preventing fraudulent or unauthorised transactions.
• Internal administrative purposes, audits, and record-keeping.
• Recruitment and employment assessment (where applicable).

If you do not wish for your data to be used for one or more of these purposes, please contact us to withdraw your consent.

5. Protection of Your Personal Data

• Tritoni ensures that your personal data is processed responsibly, kept secure, and only used for the purposes stated.
• We do not sell, rent, or trade your personal data to any third party.
• Data may be shared with trusted service providers such as delivery partners, payment processors, auditors, consultants, or regulatory authorities — all of whom are bound by confidentiality.
• In promotional campaigns (e.g., lucky draws, contests), winners may have their names and photographs published for publicity purposes.

6. Security

• We apply appropriate security measures to protect your personal data, including restricted access to authorised personnel only.
• However, no online transmission can be guaranteed as fully secure. While we strive to protect your data, Tritoni cannot be held liable for breaches caused by malicious attacks, technical errors, or circumstances beyond our control.

7. Data Retention

• Your personal data will be kept for as long as necessary to fulfill the purpose for which it was collected.
• For purchases, we retain transaction records as required by tax and accounting laws.
• For registered accounts, your data will remain stored until you close your account with us.
• For customer service cases, data will be retained until the issue is resolved, plus a short grace period.
• For recruitment, we retain candidate data during the hiring process and up to 6 months for unsuccessful applications.
• We may keep certain data longer if required by law, for fraud prevention, or for dispute resolution.

8. Accuracy of Data

To ensure your information is accurate and up to date, please notify us of any changes to your personal details. The accuracy of your data largely depends on the information you provide.

9. Your Rights

In line with the PDPA, you have the right to:

• Access the personal data we hold about you.
• Request corrections or updates to your data.
• Withdraw consent for marketing communications at any time.
• Request deletion of your data (subject to legal or contractual requirements).

Requests may be subject to a small administrative fee where applicable.

10. Updates to This Policy

Tritoni reserves the right to amend this Privacy Policy at any time. Updates will be posted on our Website, and continued use of our services will be deemed acceptance of the changes.